Customer Focus Teams coordinate services for optimal process utilization and productivity
FRANKLIN, TN, 9 October 2013 — High pressure processing (HPP) leader Avure Technologies has launched a new HPP Equipment Services and Support (ESS) program to maximize customer return on investment by sustaining Avure HPP systems throughout an extended equipment lifecycle.
Rebuilt from the ground up and incorporating industry best practices, the world-class service platform seamlessly integrates every phase of customer HPP adoption–from definition of system requirements and operational readiness to on-going lifecycle support and system maintenance–with a constant eye on improved performance and
“Avure has a 50-plus-year history in the production of ultra high pressure presses for food and industrial markets, and our new ESS platform reflects the full breadth of that experience,” comments Matt Rutherford, Senior Vice President of Business Development and Global Sales.
“Customers expect a world-class company like Avure to offer world-class programs that sustain their uptime, and we are committed to meeting those expectations throughout the system lifecycle,” adds Dave Fuller, Director of In-Service Support for Avure. “Our ESS platform encompasses an entire ecosystem of resources that address the gamut of issues that can impact productivity, whether related to installation, training, utilization, maintenance, or spare parts inventory, so our customers can experience the full benefits of their HPP deployment.”
At the heart of the new service program is the Avure Customer Focus Team, a crossdisciplinary group representing Avure’s Project Management, Customer Support, and Technical Services functions. Equipped with a solid understanding of each site’s applications, operations, and business requirements, team members are assigned to own the customer relationship and work in tandem to coordinate the many activities necessary for optimal process utilization and performance.
Among the highlights of the ESS program:
–onsite services and layout support, including more rapid and efficient installation and commissioning; in-depth, new-system training; and HPP equipment integration into existing processing lines.
–in-depth and ongoing operator, maintenance, and repair training that focuses on continuous improvement, maximizing throughput, and boosting productivity.
–global 24 x 7 telephone hotline for rapid response, plus a constantly monitored email system to communicate detailed information and less urgent service requests and a direct channel for accessing replacement parts.
–online knowledgebase of critical information, such as manuals, maintenance videos, inspection schedules, service bulletins, and best practice and troubleshooting tips.
“The new ESS platform further enhances our ability to support the entire family of Avure premium HPP presses, including the market-leading 100L and 350L, and, now, our newest system, the high-volume 525L,” Rutherford notes.
Introduced at PACK EXPO at the end of September, the Avure QFP 525L-600 (525 liters) is the largest-volume high pressure processing system available to date. The 525L is currently being built at the company’s new manufacturing facility in Middletown, Ohio, and will be completed in November.
“As we prepare for the explosion in HPP utilization across the globe, our new service platform provides a value-added tool to maximize uptime, reduce risk, optimize productivity, and accelerate ROI,” Fuller remarks, concluding, “Avure is committed to our customers’ high pressure processing success.”
For more information, visit www.avure.com.
High Pressure Processing (HPP) is the commercially established, non-thermal lethality treatment that uses ultra-high water pressure, up to 87,000 psi, to disable pathogens and bacteria such as Listeria, E.coli, and Salmonella in packaged refrigerated products as diverse as RTE meats and raw ground beef and poultry; fresh fruits, juices, and smoothies; soups, wet salads, and sauces; and seafood and shellfish. HPP delivers benefits to all levels of the market, boosting food safety, extending shelf-life, and improving margins, while providing consumers with fresh, wholesome, natural food.
ABOUT Avure Technologies Inc.
An innovator with a strong record of accomplishment, Avure Technologies demonstrates its expertise in high pressure by occupying leadership positions in industrial and food applications. Avure is the largest provider of ultra-high pressure systems to enhance material properties, form sheet metal, and pasteurize foods without heat or chemicals. The company offers total solutions to keep food pathogen-free and stay fresh longer–from recipe development to installation of the fastest, most reliable high pressure presses in the world, backed by world-class global support and service. Its equipment—including the high-capacity QFP 350L and the small footprint 100L—now processes the vast majority of all HPP-treated consumer food products globally.
Avure’s HPP Division, including the company’s world renowned HPP Applications Food Lab, is headquartered in Franklin, Tennessee, USA, with manufacturing, engineering, procurement, and customer services operations in Middletown, Ohio; manufacturing and services in Väster